Refund Policy

ROYALL RIDES will only charge a 3% transaction fee against the booking price, levied by the online payment service provider, and guarantees a refund as long as 3 hours’ notice before the pick-up time is provided. All cancellations must be made online or via email, and you will receive confirmation from us. If you do not receive an email from ROYALL RIDES confirming the cancellation, it may mean we have not received your email. In this case, please call our customer services team.

No Refund Will Be Issued in the Following Circumstances:

• No Show: No refund is made if the passenger does not show up for pre-paid journeys.
• Late Cancellation: No refund is made for the cancellation of a booking with less than 3 hours’ notice provided.
• Uncontactable Passenger: No refund is made if the passenger is uncontactable at the pick-up time for pre-paid journeys.